If you are unhappy with the style or fit of your garment then you may return it to us within 7 days of receipt for exchange, a store credit or a refund. The credit or refund amount will be less any shipping paid with your order.
Note - Any purchases at Sale Price of more than 30% off the Retail Price are final and no exchanges, credits or refunds will be given. However, we will always meet the requirements of the NZ Consumer Guarantees Act 1993.
All returns must comply with the following conditions –
1. Returns MUST be made within 7 days of you receiving your order, otherwise the item will be returned to you at your cost
2. Tags must still be attached to the garment, it must be unworn and clean.
3. Returns to be sent to the following address -
58 Queen Street
We recommend sending your return via NZ Post’s Track and Trace service to ensure it arrives in time and doesn’t get lost in the post. You are liable for its safe return so please make sure your item is well packaged in a bag that is big enough so it doesn’t break loose, that the return form is filled in and that the package is correctly addressed.
Please email firstname.lastname@example.org to let us know to look out for your return.
We will repair or replace goods which fail to comply with the provisions of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. If you claim an item is defective the following conditions apply –
1. any defect must be reported to us within two weeks of it becoming apparent
2. the defect results only from faulty design or manufacture (not wear)
3. you have returned the item to us
If we agree that we are liable we will refund the cost of return postage and will repair, replace or refund the item.
Although we endeavour to always supply accurate information, we do not accept any liability in the case of errors or omissions, nor do we accept any liability to you or third parties for any loss or damage resulting from your use of our website (including viruses alleged to have been obtained from the website). By using the website you agree that you are using it at your own risk and are solely responsible for any actions you take in reliance on its content.